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Privacy Policy

Last updated: 22 April 2026

This Privacy Policy explains how Waterfront Portreath collects, uses and protects your personal data when you visit www.waterfrontportreath.co.uk.

We are committed to protecting your privacy and handling your personal data in a transparent and secure way.

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1. Who we are

For the purposes of data protection law, the data controller is:

Waterfront Portreath
contact@waterfrontportreath.co.uk
 

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

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2. The personal data we collect

We may collect and process the following personal data:

  • your name

  • your email address

  • your telephone number

  • any information you include when you contact us

  • booking or reservation details, if you submit them through the website

  • enquiry details

  • technical information such as IP address, browser type, device type and how you use our website

  • cookie and analytics data, where enabled

We do not intentionally collect special category personal data through this website unless you choose to provide it to us.

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3. How we collect your personal data

We collect personal data in the following ways:

  • when you contact us through a form on our website

  • when you email or call us

  • when you make an enquiry or booking through the website

  • when you sign up to receive marketing communications, if available

  • automatically through cookies and similar technologies when you use our website

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4. How we use your personal data

We may use your personal data to:

  • respond to your enquiries

  • manage bookings or reservation requests

  • provide customer service and support

  • send service-related communications

  • improve our website, services and user experience

  • monitor website performance and usage

  • send marketing communications where you have agreed to receive them or where we are otherwise allowed to do so by law

  • protect our website and prevent misuse

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5. Our lawful bases for using your data

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract
Where we need to use your personal data to take steps at your request or to provide services to you, such as handling a booking or responding to a reservation enquiry.

Legitimate interests
Where it is necessary for our legitimate interests, including operating and improving our website, managing enquiries, and maintaining the security of our services, provided those interests are not overridden by your rights.

Consent
Where you have given us consent, such as for certain cookies or marketing emails where required.

Legal obligation
Where we need to process your data to comply with a legal or regulatory obligation.

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6. Marketing

If you sign up to receive marketing from us, we may use your name and email address to send you updates, news, offers or event information.

You can unsubscribe at any time by:

  • clicking the unsubscribe link in any marketing email

  • contacting us using the details in this Privacy Policy

We will only send marketing where we are entitled to do so under applicable law.

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7. Cookies and similar technologies

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site, and improve performance.

These may include:

  • strictly necessary cookies required for the operation of the website

  • analytics cookies to help us understand website traffic and usage

  • functionality cookies to remember preferences

  • marketing cookies if third party advertising or remarketing tools are used

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Where required by law, we will ask for your consent before placing non-essential cookies on your device.

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8. Sharing your personal data

We may share your personal data with trusted third parties where necessary, including:

  • website hosting providers

  • website developers or IT support providers

  • analytics providers

  • email or marketing platform providers

  • booking or reservation software providers

  • professional advisers where necessary

  • regulators, law enforcement or other authorities where required by law

We require third parties to respect the security of your data and to handle it in accordance with the law.

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9. International transfers

Some of our third party service providers may store or process personal data outside the UK.

Where this happens, we will ensure that appropriate safeguards are in place so that your personal data remains protected in line with UK data protection requirements.

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10. How long we keep your data

We will only keep your personal data for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting or reporting requirements.

As a guide:

  • contact form enquiries may be kept for up to 12 months

  • booking and customer service records may be kept for up to [insert appropriate period]

  • marketing data will be kept until you unsubscribe or ask us to stop

  • analytics data will be kept in line with the settings of the analytics platform used

We may retain data for longer where required by law or where necessary to establish, exercise or defend legal claims.

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11. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

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12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request erasure of your data

  • request restriction of processing

  • object to processing

  • request transfer of your data

  • withdraw consent at any time where we rely on consent

If you want to exercise any of these rights, please contact us using the details above.

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13. Complaints

If you have any concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters. The ICO’s guidance explains the information privacy notices should provide and how people can exercise their rights.

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14. Third party websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

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15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will take effect when it is published.

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